← AI receptionist / phones compared
Hello Patient
Hello Patient · AI receptionist / phone · MedicalDental
Verdict: Safe with BAA
The vendor publicly offers a BAA on every plan we list.
BAA fine print (All accounts): Using the service counts as accepting the BAA; may create de-identified data; liability governed by the main Agreement's limits. Source: https://www.hellopatient.com/baa, checked 2026-10-16
Practice fit: AI phone agents for medical practices.
Not legal advice. Summarized from the vendor's own pages. Confirm with the vendor before entering PHI.
All accounts
| Question | Answer | Source & date checked |
|---|---|---|
| BAA available? | Yesyes (every account) | https://www.hellopatient.com/baa checked 2026-10-16 |
| BAA self-serve? | Yesyes (click-through acceptance of Subscription Terms, or by using the service) | https://www.hellopatient.com/baa checked 2026-10-16 |
| BAA fine print | StatedUsing the service counts as accepting the BAA; may create de-identified data; liability governed by the main Agreement's limits. | https://www.hellopatient.com/baa checked 2026-10-16 |
| Trains on your data by default? | Nono (no PHI for AI training without written authorization) | https://www.hellopatient.com/baa checked 2026-10-16 |
| Retention | UnverifiedunverifiedNot stated on the vendor pages we checked. | No first-party source found · checked 2026-10-16 |
| SOC 2 | Yesyes (Type 2) | https://www.hellopatient.com/blog/news/soc-2-type-2-certification checked 2026-10-16 |
| ISO 42001 | UnverifiedunverifiedNot stated on the vendor pages we checked. | No first-party source found · checked 2026-10-16 |
| HITRUST | UnverifiedunverifiedNot stated on the vendor pages we checked. | No first-party source found · checked 2026-10-16 |
| Starting price (as published) | StatedUsage-based; not published | https://www.hellopatient.com/faq checked 2026-10-16 |