← Which plan do I need?

Zoom: which plan do I need for patient data?

Published by the VanRein Compliance team · Data checked 2026-10-16 · Independence policy

Short answer

Plans with a BAA: Pro / Business / Business Plus / Enterprise.

Not confirmed: Basic (free).

Only a plan with a signed BAA should be used with PHI. Staff on other plans, including personal accounts, shouldn't enter patient data.

PlanBAA?How you get the BAATrains on your data?RetentionFine print
Pro / Business / Business Plus / EnterpriseYesyes (Pro: accept at checkout; others via sales)[source]Pro: yesPro: yes (accept at checkout); other plans: via sales[source]Nono[source]UnverifiedSome AI Companion features are unavailable to BAA customers.[source]
Basic (free)UnverifiedUnverifiedNono[source]UnverifiedUnverified

Full detail and certifications: Zoom Workplace + AI Companion. Checked 2026-10-16.

Not legal advice. From the vendor's own pages on the date shown. Confirm the current terms with the vendor.