← Meeting & call note-takers compared
Zoom Workplace + AI Companion
Zoom · Meetings / AI companion · MedicalDentalTherapy
Verdict: Safe on specific plans only
BAA only on: Pro / Business / Business Plus / Enterprise.
BAA fine print (Pro / Business / Business Plus / Enterprise): Some AI Companion features are unavailable to BAA customers. Source: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751, checked 2026-10-16
Practice fit: General-purpose tool (editorial category).
Not legal advice. Summarized from the vendor's own pages. Confirm with the vendor before entering PHI.
Pro / Business / Business Plus / Enterprise
| Question | Answer | Source & date checked |
|---|---|---|
| BAA available? | Yesyes (Pro: accept at checkout; others via sales)Some AI features are unavailable for BAA customers. | https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751 checked 2026-10-16 |
| BAA self-serve? | Pro: yesPro: yes (accept at checkout); other plans: via sales | https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751 checked 2026-10-16 |
| BAA fine print | StatedSome AI Companion features are unavailable to BAA customers. | https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751 checked 2026-10-16 |
| Trains on your data by default? | Nono | https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751 checked 2026-10-16 |
| Retention | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| SOC 2 | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| ISO 42001 | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| HITRUST | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| Starting price (as published) | UnverifiedunverifiedNo published price found on pages we fetched. | No first-party source found · checked 2026-10-16 |
Basic (free)
| Question | Answer | Source & date checked |
|---|---|---|
| BAA available? | UnverifiedunverifiedZoom says it signs BAAs on paid plans; free plan not mentioned. | No first-party source found · checked 2026-10-16 |
| BAA self-serve? | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| BAA fine print | UnverifiedunverifiedNo BAA fine print reviewed for this plan. | No first-party source found · checked 2026-10-16 |
| Trains on your data by default? | Nono | https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751 checked 2026-10-16 |
| Retention | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| SOC 2 | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| ISO 42001 | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| HITRUST | Unverifiedunverified | No first-party source found · checked 2026-10-16 |
| Starting price (as published) | UnverifiedunverifiedNo published price found on pages we fetched. | No first-party source found · checked 2026-10-16 |